We're very happy with the quality of MotionPoint's solution and the outstanding level of their customer support. The translations are also amazing.
at a global B2B manufacturer
The company pivoted and engaged MotionPoint to take over its localisation projects.
MotionPoint's turn-key approach-which operates independently of CMSs, portal platforms and technology stacks-easily translated the manufacturer's website and customer support portal in 60 days. Our customer's executives said they specifically benefitted from these MotionPoint capabilities:
Localises Dynamic Content: We translated the customer's dynamic content that wasn't visible "on the page," fed through either JSON or XML. Other solutions can’t do this with any reliability.
Configuration & Setup: We eliminated all customer-side IT effort by deploying the servers, software, databases and tools associated with launching and hosting the localised portal.
Optimised Translation Process: Our technology identified repeating phrases in template-based dynamically generated content, and translated them once-and never had to translate them again. This dramatically reduced translation costs.
With the global manufacturer now leveraging MotionPoint’s proxy-based solution:
- It expends no effort to operate and maintain its localised online CX
- The number of customer support tickets, and their associated costs, dramatically decreased
- Customer satisfaction increased
- Customer churn decreased
- The total cost to localize, host and operate the portal was far less the other solutions, at launch and on-going
And thanks to the value MotionPoint helped generate with its convenience, cost savings and business impact, the manufacturer engaged us to localize its digital customer experience in seven additional languages.
It now effortlessly serves customers around the globe in Simplified Chinese, French, Spanish, Castilian Spanish, Brazilian Portuguese, Italian, Polish and German.